Posts Tagged ‘Engaging’

We can all help each other grow richer in Ecademy

Monday, August 27th, 2012

“We make a living by what we get. We make a life by what we give”. Winston Churchill

That wonderful quote among so many more by Winston Churchill sets the tone for this blog.

Yesterday I joined Daniel, Phillip, George, Mike, Richard, James and one other young gentleman supporting Daniel’s Leadership Event in London.

I took the decision to do this after re launching a band new corporate gymnasium facility after three years planning (to get others on board) on Tuesday. That re launch was the fourth in twenty two years and I was delighted for the workforce. The current Plant Manager for this automotive plant is young and like Daniel, works all hours. These young entrepreneurs and managers don’t have the luxury of paid support, so rely on the goodwill of other leaders who can help. I suspect this pattern is seen across the economic ‘picture board’ in this country.

After a long train journey from Swansea, putting a spurt on through tube stations and streets to arrive to Smiley faces was a treat! I have to say to you ‘ beautiful Londoners’ you are amazing, guiding millions of visitors, including the odd Taff 😉 through your city, an enormous task.

I learnt much, much more by making this, a four hour trip, to meet Daniel and to hear his passion to make Ecademy succeed was obvious. He’s worth hearing, so please attend ROSEE 3.

Robert Craven

Mike Morrison

Beth Burgess

Julia Mctaid

Ed Percival

Richard Francis

Vickie Wusche

I ditto Richard’s comment by repeating ‘Having fun isn’t always a criminal offence’. A gathering of like-minded people. Where else would you have this opportunity?. I had the giggles on more than one occasion, the last being, when the ‘larger than life’ Mike was being a perfect Gent doing his Sir. Walter Raleigh ‘impression’  by warning me of oncoming puddles before leaving for the tube station.


Carolyn Williams


Breathing new life into business. I provide social media campaigns for small business owners & entrepreneurs to help increase their followers, advocates and leads using social media.




Listening to clients and being business savvy.

Monday, January 2nd, 2012



I read with great interest these questions posted in LinkedIn:

How do I build genuine relationships built on trust, business acumen, innovations and business knowledge and global acumen? How do I learn to transcend across borders and cultures?

Soft skills are the sort of attributes one might find in a personal development course or even marriage counselling: emotional intelligence, communication skills, conflict resolution and creating win – win outcomes via collaboration rather than compromise.

They’re about having the personal skills to influence, what consultants like to call business savvy. They’re about understanding what’s going on in the heads of executives and what they care about.

Let’s look first at how we interact with our young people. For me information is power. The art of communication is the basis of any transaction. Imparting knowledge relies on teachers making it ‘fun to learn’. There is an art to creating a secure environment for young people to develop skills and independence, where they can surface their genuine concerns.

Moons ago, I wrote a module to compliment the internal customer and the external customer (written by co trainers) which won A National Training Customer Care Award.

For me communication skills in business is a priority, as we hear how best to serve our customers. Let’s look at how we interact with ourselves before we communicate with our clients.

Self-awareness, Self- regulating, Self- sustaining

Providing real solutions
Improving communication skills – in both personal and work life
Increased motivation – Dealing with fears and obstacles
Increased vitality – optimise performance
Improved confidence – in both personal and work life
Improving health for energy to work
Listening skills and Interactive skills
Embracing the changes
Delivering to the customer

The real test for us begins when we learn how to:

Handle difficult customers and how to disarm the angry customer.

Carolyn Williams


Breathing new life into business. I provide social media campaigns for new business leads. Helping entrepreneurs increase their followers and leads online.